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Chief human resource officers (CHROs) must enable business growth by aligning human capital strategy with the business strategy, while creating an employee experience that promotes employee engagement and performance.

Many CHROs and their HR functions continue to make impressive strides in ensuring that HR priorities directly support business strategies, yet our research suggests there is still vast opportunity to position HR as a strategic partner and value driver:

  • 70% of CHROs say that human capital and talent management are among their top five business priorities
  • Nearly 70% of HR’s time is still spent on administrative and operational activities, diminishing capacity for focus on strategic talent priorities

As leadership and organizational performance partners for nearly 85 years, our HR & Talent Advisory experts help CHROs optimize the HR function to ensure it is focused on delivering value to the business. Our goal is to help you identify where to focus and how to build the capacity and capability needed to achieve organizational effectiveness, efficiency and performance.

How we enable your success

CHRO Performance Excellence

We support incoming and existing HR leaders by providing a thorough understanding of, and opportunities for, the HR function and team.

  • CHRO Onboarding
  • HR Functional Assessment
  • HR Team Assessment
  • HR Activity Analysis
  • CHRO Performance Acceleration
HR Strategy

We help you identify, prioritize and improve upon talent, organizational and HR approaches so you can deliver the greatest impact and drive the desired employee experience.

  • Business and Human Capital Strategy Alignment
  • HR Strategy Design
  • HR Roadmap
Talent Strategy

We work with you to define a talent strategy and roadmap to build a workforce that delivers upon business objectives and optimizes the end-to-end employee life cycle.

  • Workforce Strategy
  • Talent Vision, Strategy and Roadmap
  • Talent Strategy Refresh — identify new ways of working (virtual, AI, technology, etc.)
Employee Experience

We advise on how to improve an organization’s ability to attract, retain and engage people at work through the development of personalized and people-centric experiences.

  • Employer Value Proposition (EVP) — assess and define the unique value of working for the organization, key facets of employee experience, and links to talent strategies and programs
  • Talent Life Cycle — Design strategies and programs across the talent life cycle that bring desired employee experience to life
HR Transformation

We help CHROs transform HR by aligning capabilities to enable greater focus on the business, employee experience, workforce solutions and operational excellence.

  • Operating Model Design
  • Organization Design
  • HR Capabilities
  • Process Design
  • People Transition Planning
HR Service Delivery

We design and implement HR service delivery models that provide frictionless ways of accessing HR services and deliver enhanced employee experience.

  • Service Delivery Strategy
  • Build and Deploy To-Be Models
  • HRBP Bootcamp
  • HR Governance & Performance Mgmt.
  • HR Technology and Tool Assessment

What determines CHRO success?

Having placed many CHROS across different industries and analyzed the performance of thousands of HR functions, we know that successful CHROs prioritize their agenda around a few key “first moves,” which often include:

  • Understanding the enterprise and the markets in which it operates
  • Determining one’s role on the organization’s senior leadership team
  • Positioning HR to enable the organization and deliver business outcomes
  • Developing HR governance and improving HR leadership team effectiveness
  • Understanding their HR team’s capabilities
  • Accelerating planning to determine HR priorities
  • Allocating time in a meaningful way
  • Creating a personal development and networking plan
  • Establishing their “CHRO voice” to the organization and community
  • Building relationships with key constituents

In partnering with HR & Talent Advisory experts, CHROs will work with leadership performance partners committed to accelerating their success in enabling HR to drive value for their business.

Explore Our Insights

The Next HR

How can CHROs position their functions to drive more business value? We lay out the critical enablers and actions for evolving the HR operating model and aligning their talent and business strategies.

Meet Our Team

Tom Friedrich

Tom Friedrich

Chicago
David Perna

David Perna

Atlanta
Susie Marlow

Susie Marlow

Washington, D.C.
Matthew Rose

Matthew Rose

Atlanta
Jennifer G. Wich

Jennifer G. Wich

Houston

CHRO Xcelerator

Spencer Stuart’s CHRO Xcelerator Fellowship is a bespoke 12-month program helping new CHROs achieve world-class performance while expanding their peer network. The program combines in-person, immersive experiences, as well as virtual group gatherings to provide the foundation for long-term success.

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